Payment Policy

At Altomonde, we ensure your payment process is as seamless and secure as the pieces in your collection. This policy outlines our accepted payment methods and security practices. Altomonde is operated by Quoship LLC (Company Number: 2026-001937733), with our registered office at 30 N Gould St Ste N, Sheridan, WY 82801, United States.

Accepted Payment Methods

We invite you to complete your purchase using a wide range of secure payment options. The methods available to you may vary based on your region.

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay

For flexible payment solutions, we also offer instalment plans through providers like Klarna and Shop Pay in select regions. The specific terms and payment schedules for these options are presented by the provider at checkout and are subject to their approval.

Pricing & Currency

We aim for complete transparency. The prices you see on our product pages are shown in your local currency. This is the currency you will be charged in at checkout, with sales tax or VAT included where applicable. The total amount displayed on the final checkout page is the full price you’ll pay for your order—there are no hidden transaction fees or surcharges applied by us.

While prices are shown in your local currency for your convenience, all transactions are ultimately processed and settled in USD. The conversion is handled automatically at checkout.

Payment Security

Your security is paramount. All transactions on altomonde.com are processed through Shopify Payments, a platform certified as a Level 1 PCI DSS compliant service provider. This is the most stringent level of certification available in the payments industry.

Your connection to our store is protected by SSL (Secure Socket Layer) encryption, safeguarding your personal data. We never see or store your full credit card information on our servers; it is transmitted directly and securely to our payment processor.

Transaction Issues

If your payment is declined, your order will not be processed. This can happen for several reasons, such as incorrect card details or insufficient funds. Please double-check the information you entered and try again. If the problem persists, we recommend contacting your bank or payment provider for assistance. You will never be charged for a failed transaction attempt.

Refunds

Should you be eligible for a refund, the funds will be returned to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your card issuer or payment provider. For complete details on eligibility and procedures, please see our Refund Policy.

Here to Help

If you have any questions about our payment process, we’re happy to assist. You can reach our support team from Monday to Friday, 10 AM to 4 PM EST.

Email: support@altomonde.com