When will my order ship?

We prepare and dispatch all orders within 3–6 business days. Once your piece is on its way, you'll receive a shipping confirmation email with all the tracking details.

How long will delivery take?

After your order is dispatched, you can expect delivery within 3–6 business days. You can follow your order's journey using the tracking link we provide.

How much does shipping cost?

We are pleased to offer complimentary shipping on all orders.

Where does AltoMonde ship to?

We currently ship to addresses within the United States. At this time, we are unable to ship internationally.

What currency will I be charged in?

All orders are shown and charged in US Dollars (USD). The final price you pay is confirmed at checkout.

What is your return policy?

You may return any item within 30 days of delivery. To be eligible for a refund, pieces must be returned in their original, unworn condition with all tags attached.

How do I start a return?

To begin the return process, simply email our team at support@altomonde.com with your order number. We'll provide you with all the necessary instructions.

Who pays for return shipping?

You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be accountable for items lost in transit.

When will I receive my refund?

After we receive and inspect your returned item, we will process your refund to the original payment method within 3 business days.

Do you offer exchanges?

We don't offer direct exchanges. For the best selection, we recommend returning your original item for a full refund and placing a new order for your desired piece.

How can I contact your support team?

We're here for you. The best way to reach us is by email at support@altomonde.com or by phone at +13074272851. Our team is available Mon–Fri, 10 AM–4 PM EST.

I can't find my order number.

Your order number can be found in the subject line and body of your order confirmation email. Having this ready helps us assist you more efficiently.

How long does it take to get a response?

We strive to respond to all inquiries within one business day during our support hours. We appreciate your patience as we give each message our full attention.

FAQ | AltoMonde – Altomonde

Orders & Shipping

When will my order ship?

We prepare and dispatch all orders within 3–6 business days. Once your piece is on its way, you'll receive a shipping confirmation email with all the tracking details.
How long will delivery take?

After your order is dispatched, you can expect delivery within 3–6 business days. You can follow your order's journey using the tracking link we provide.
How much does shipping cost?

We are pleased to offer complimentary shipping on all orders.
Where does AltoMonde ship to?

We currently ship to addresses within the United States. At this time, we are unable to ship internationally.
What currency will I be charged in?

All orders are shown and charged in US Dollars (USD). The final price you pay is confirmed at checkout.

Returns & Exchanges

What is your return policy?

You may return any item within 30 days of delivery. To be eligible for a refund, pieces must be returned in their original, unworn condition with all tags attached.
How do I start a return?

To begin the return process, simply email our team at support@altomonde.com with your order number. We'll provide you with all the necessary instructions.
Who pays for return shipping?

You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be accountable for items lost in transit.
When will I receive my refund?

After we receive and inspect your returned item, we will process your refund to the original payment method within 3 business days.
Do you offer exchanges?

We don't offer direct exchanges. For the best selection, we recommend returning your original item for a full refund and placing a new order for your desired piece.

Contact & Support

How can I contact your support team?

We're here for you. The best way to reach us is by email at support@altomonde.com or by phone at +13074272851. Our team is available Mon–Fri, 10 AM–4 PM EST.
I can't find my order number.

Your order number can be found in the subject line and body of your order confirmation email. Having this ready helps us assist you more efficiently.
How long does it take to get a response?

We strive to respond to all inquiries within one business day during our support hours. We appreciate your patience as we give each message our full attention.