Shipping policy

At Altomonde, we believe adding to your curated collection should be a seamless experience from start to finish. This policy outlines how we handle the shipping and delivery of your carefully chosen pieces.

Delivery Destinations

We currently ship to customers within the United States. All orders are prepared and dispatched from our base in the US. At this time, we are unable to ship to addresses outside the United States.

Order Processing & Fulfilment

Once you place your order, our team gets to work preparing your new pieces for their journey. All orders are processed within 3 to 6 business days. Our fulfilment operates Monday through Friday, excluding US public holidays.

Shipping Costs & Transit Times

Complimentary Shipping

We offer complimentary standard shipping on every order within the United States. There is no minimum spend required. The price displayed at checkout is the full price for your items, with no hidden shipping fees.

Estimated Delivery

After your order has been processed and dispatched, you can expect it to arrive within an estimated 3 to 6 days. Please be aware that this is an estimate, and actual delivery times can vary depending on your location and the carrier.

Order Tracking

We believe in absolute transparency from our workshop to your wardrobe. As soon as your order is dispatched, we'll send you a shipping confirmation email that includes a unique tracking number and link.

You can follow your parcel's progress every step of the way. For added convenience, you can also check your order's status anytime on our Track Your Order page.

Delivery Issues or Damaged Items

We pack every piece with the utmost care, but we understand that issues can happen during transit. If your order arrives damaged, or if you believe an item is incorrect or missing, please contact us immediately.

Email our support team at support@altomonde.com within 7 days of delivery, providing your order number and a clear photo of the issue. We'll work with you to find a swift and fair solution. For complete details, please review our Refund Policy.

Questions & Assistance

If you have any questions about shipping, delivery, or a specific order, please don't hesitate to reach out. Our customer support team is available Monday to Friday, from 10 AM to 4 PM EST.

Altomonde is a trading name of Quoship LLC (Company Number: 2026-001937733), registered at 30 N Gould St Ste N, Sheridan, WY 82801, United States.